Job Description
We are seeking a highly skilled Weekend Technical Support Contractor to join our dynamic team in New York, NY. This is a contract role designed for professionals who thrive in a fast-paced environment and prefer the stability of a structured weekend schedule.
As a weekend contractor, you will play a crucial role in maintaining system integrity and ensuring seamless operations during off-hours. We offer a competitive hourly rate and the flexibility to work from our downtown Manhattan hub or remotely.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues.
- Monitor server health and perform routine maintenance tasks on Saturdays and Sundays.
- Respond to critical incident tickets within SLA (Service Level Agreement) guidelines.
- Document all technical resolutions and maintain an up-to-date knowledge base.
- Collaborate with the on-call engineering team to escalate complex issues.
- Conduct security audits and patch management reviews.
- Assist in the deployment of new software releases and system upgrades.
Qualifications
- Minimum of 3 years of experience in IT Support or Systems Administration.
- Must be available to work every Saturday and Sunday (100% Weekend availability required).
- Strong knowledge of Windows Server, Active Directory, and networking protocols.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent problem-solving skills and written communication.
- Ability to work independently with minimal supervision.
- CompTIA A+ or Network+ certification is preferred.