Job Description
Join our dynamic team as a Weekend IT Support Specialist in the heart of San Francisco! We're seeking a highly skilled professional to provide critical technical support during our high-demand weekend shifts. This contract role offers the flexibility of weekend hours while allowing you to work with cutting-edge technologies in a collaborative environment. Perfect for tech professionals seeking supplemental income or project-based work.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Resolve complex user issues across Windows, macOS, and Linux environments
- Manage and maintain server infrastructure and cloud services
- Document incidents, solutions, and system configurations
- Collaborate with cross-functional teams during system upgrades
- Conduct security audits and implement best practices
- Support after-hours emergency response protocols
Qualifications
- 3+ years of hands-on IT support experience
- Expert-level knowledge of Active Directory, Azure AD, and cloud services
- Certifications in CompTIA A+, Network+, or equivalent
- Experience with ticketing systems (ServiceNow/Jira) required
- Strong troubleshooting skills for enterprise environments
- Ability to work independently with minimal supervision
- Weekend availability (Sat/Sun, 8 AM - 6 PM)
- Valid California driver's license for occasional site visits