Job Description
Are you a tech-savvy problem solver looking for a flexible, high-impact contract opportunity in the heart of Phoenix? We are currently seeking a skilled IT Support Specialist to join our dynamic team on a weekend-only schedule. This is a fantastic opportunity for top talent to command a premium hourly rate while enjoying a work-life balance focused on just two days a week.
We pride ourselves on delivering cutting-edge technology solutions to enterprise clients. As a weekend specialist, you will be the frontline defender for our infrastructure, ensuring business continuity during critical downtime.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via ticketing systems.
- Manage and resolve escalated tickets with a focus on speed and accuracy during peak weekend hours.
- Perform hardware deployments, OS installations, and patch management on scheduled weekends.
- Collaborate with the on-site team to ensure seamless handover of critical issues.
- Maintain accurate documentation of all support interactions and system changes.
- Monitor system alerts and respond to critical outages immediately.
Qualifications
- Minimum of 2-3 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with remote connectivity tools (VPN, AnyDesk, TeamViewer).
- Must be available to work exclusively on weekends (Saturday & Sunday).
- Excellent communication skills and a customer-centric approach to problem-solving.
- CompTIA A+ or Network+ certification is a plus.