Job Description
Are you a proactive problem solver looking for a flexible contract opportunity in the heart of the nation's capital? TalentBridge Solutions is seeking a dedicated Contract Weekend Technical Support Specialist to join our client's growing IT team. This is a fantastic opportunity for tech professionals who value work-life balance and want to make an impact during off-peak hours. We offer competitive pay and a collaborative work environment.
Why Join Us?
- Competitive hourly rate and flexible schedule.
- Exposure to enterprise-level systems and technologies.
- Professional development opportunities within a top-tier firm.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming help desk tickets within established Service Level Agreements (SLAs).
- Assist with system maintenance and patching during non-business hours.
- Collaborate with the on-site team to ensure seamless operations across all departments.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- Associate degree in Computer Science or equivalent technical experience.
- 1-3 years of experience in IT support or helpdesk roles.
- Flexibility to work weekends (Saturday and Sunday).
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent communication skills and customer service orientation.