Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and deliver exceptional technical assistance to our dynamic Bay Area clients. This contract role offers flexible weekend shifts while working with cutting-edge technology in a collaborative environment. Ideal for tech professionals seeking supplemental income with minimal weekday commitments.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage network connectivity and security protocols
- Document all service tickets and resolutions in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Conduct system audits and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience with weekend availability
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPN, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with diverse stakeholders
- Valid California driver's license for occasional site visits
- Experience with ServiceNow or similar ticketing systems