Job Description
Join our elite team as a Weekend IT Support Specialist in the heart of Washington DC. This contract role offers the flexibility of weekend shifts while providing critical technical support to high-profile government clients. You'll work in a dynamic environment where your expertise directly impacts mission-critical operations. Enjoy competitive compensation and the opportunity to build your portfolio with prestigious federal projects.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets within SLA requirements
- Deploy and configure Windows 10/11 workstations and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams during system outages
- Implement security protocols and compliance measures
- Conduct user training on new technologies and systems
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification
- Proficiency in Active Directory, SCCM, and PowerShell
- Experience with federal IT security requirements (NIST, FISMA)
- Strong troubleshooting skills for complex network issues
- Ability to work independently with minimal supervision
- Valid U.S. government security clearance (or ability to obtain)
- Excellent written and verbal communication skills