Job Description
Are you a technical expert seeking a flexible weekend contract in the heart of Seattle? Apex Technical Solutions is currently seeking a highly skilled IT Support Specialist to join our dynamic team. This is a fantastic opportunity for top talent to leverage their expertise in a contract capacity while enjoying the benefits of a weekend schedule.
In this role, you will be the primary point of contact for technical troubleshooting and system maintenance during off-peak hours, ensuring business continuity for our enterprise clients.
Responsibilities
- Provide expert-level technical support for hardware, software, and network issues during weekend operations.
- Perform critical system backups, security patches, and routine maintenance tasks.
- Respond to high-priority incident tickets with speed and precision to minimize downtime.
- Maintain detailed documentation of all technical interventions and resolutions in our ticketing system.
- Collaborate with the on-call team to escalate complex issues effectively.
- Ensure strict compliance with company security protocols and data privacy standards.
Qualifications
- Minimum of 2-3 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proven ability to troubleshoot network connectivity, printers, and hardware failures.
- Excellent communication skills and a customer-centric attitude.
- Reliable availability for weekend shifts (Saturday and Sunday).
- Ability to work independently with minimal supervision in a fast-paced environment.