Job Description
Join our dynamic IT team as a Weekend Contract Support Specialist in Philadelphia. This high-impact role offers flexible weekend hours while supporting critical business operations. You'll be the frontline hero resolving technical issues, ensuring seamless digital experiences for our clients, and working in a fast-paced environment that values innovation and teamwork. Perfect for tech professionals seeking work-life balance without compromising impact.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams during system upgrades
- Monitor system health and proactively address vulnerabilities
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Availability for Saturdays and Sundays (6 AM - 6 PM)
- Ability to lift 30 lbs for hardware maintenance