Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and elevate your career while enjoying New York City's vibrant weekends. This contract role offers competitive compensation and a flexible schedule, perfect for professionals seeking work-life balance. You'll provide critical technical support to our diverse client base, ensuring seamless operations during peak weekend hours.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage network infrastructure and security protocols
- Document incident reports and maintain knowledge base
- Collaborate with cross-functional teams to resolve complex issues
- Monitor system performance and implement preventive measures
- Train end-users on technology best practices
Qualifications
- 3+ years of IT support experience with weekend availability
- CompTIA A+/Network+ certification required
- Proficiency in Windows/macOS and cloud platforms
- Strong troubleshooting and communication skills
- New York City residency preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently under pressure