Job Description
Apex Talent Solutions is currently seeking a dynamic and detail-oriented IT Support Specialist to join our growing team in Dallas, Texas. We are experiencing rapid growth and are urgently looking for professionals who thrive in fast-paced environments and want to make an immediate impact.
In this role, you will be the first point of contact for internal employees, providing top-tier technical support and troubleshooting to ensure business continuity. We offer a competitive compensation package, comprehensive benefits, and clear pathways for career advancement within our top-tier staffing network.
Why Join Us?
- Immediate start opportunities available.
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Professional development and training programs.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain inventory of IT equipment and assets.
- Install, configure, and deploy new workstations and peripherals.
- Monitor system performance and proactively identify potential issues.
- Document all incidents and resolutions in the Helpdesk ticketing system.
- Collaborate with the IT team to implement system upgrades and security patches.
Qualifications
- Minimum of 2 years of professional experience in IT Support or Helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- CompTIA A+ certification is a plus.