Job Description
Are you a resilient problem solver ready to take charge of critical infrastructure during the quietest hours of the business cycle?
Nexus Tech Solutions is currently seeking a Senior Technical Support Specialist to join our elite contract workforce in New York City. In this pivotal role, you will be the guardian of system stability, ensuring our premium clients experience zero downtime while supporting their 24/7 operations.
We offer a highly competitive hourly rate, a flexible contract structure, and the opportunity to work with cutting-edge technology stacks in a collaborative environment.
Why Join Us?
- Premium Compensation: Earn between $45 and $65 per hour based on experience.
- Strategic Role: Be the key decision-maker during critical outages.
- Modern Tech Stack: Work with the latest monitoring and security tools.
Responsibilities
- Monitor server infrastructure and network performance during off-hours to proactively prevent downtime.
- Triage and resolve complex technical incidents escalated during the night shift.
- Document all incident resolutions and create detailed runbooks for future reference.
- Collaborate with the Day Shift team to handover critical tickets and ensure seamless continuity.
- Conduct system updates, patch management, and database maintenance during low-traffic periods.
- Conduct security audits and perform routine backups to ensure data integrity.
Qualifications
- Minimum of 5 years of experience in Technical Support, IT Helpdesk, or System Administration.
- Proven availability to work rotating night shifts (e.g., 11:00 PM – 7:00 AM).
- Strong working knowledge of Windows Server, Linux, Active Directory, and network protocols.
- Excellent written and verbal communication skills for accurate handover documentation.
- ITIL Foundation or Intermediate certification is a strong plus.
- Ability to work independently with minimal supervision in a high-pressure environment.