Job Description
Are you a night owl looking for a high-impact contract opportunity?
We are seeking a detail-oriented Night Shift IT Support Specialist to join our dynamic team in Dallas, TX. In this role, you will be the first line of defense for our clients' technical needs during the critical overnight hours, ensuring seamless operations and system uptime.
Why Join Us?
- Competitive hourly rate ($25 - $35).
- Flexible night shift schedule (7:00 PM - 4:00 AM).
- Exposure to cutting-edge enterprise technologies.
Don't let the night pass you by—join a team that values your expertise and offers a path for professional growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone and remote desktop during night shifts.
- Troubleshoot hardware, software, and network connectivity issues in a Windows and Mac environment.
- Monitor server health and perform routine system maintenance and patching to ensure 99.9% uptime.
- Log all support tickets and incidents accurately in the Service Desk management system.
- Assist in the deployment of new hardware and software updates during off-peak hours.
- Collaborate with the day shift team to ensure a smooth handover of critical issues.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field is preferred.
- Minimum of 1-2 years of experience in IT Support or Help Desk.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote access tools (TeamViewer, LogMeIn, RDP).
- Ability to work independently and efficiently in a low-traffic, high-focus environment.
- Excellent communication skills and a customer-centric attitude.