Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Charlotte! This contract role offers the flexibility of remote work with occasional on-site requirements during critical outages. You'll be the backbone of our 24/7 operations, ensuring seamless technology solutions for enterprise clients. Enjoy competitive pay, premium health benefits, and opportunities for skill advancement in a cutting-edge environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Monitor and maintain server infrastructure during overnight hours
- Execute system patches, updates, and security protocols
- Document incident reports and resolution procedures
- Collaborate with global teams during critical incident escalations
- Perform routine system health checks and preventative maintenance
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, storage, and virtualization
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits