Job Description
Are you a dedicated IT professional seeking a flexible schedule with high compensation? Apex Technical Services is currently hiring a Contract Weekend IT Support Specialist to join our elite support team in San Diego. This is a unique opportunity to work with cutting-edge technology while enjoying your weekends off.
We are looking for a proactive troubleshooter who can ensure business continuity and user satisfaction during critical off-hours. If you are ready to elevate your career with a contract role that offers autonomy and competitive pay, we want to hear from you.
Why Join Us?
- Competitive Pay: $35 - $45 per hour based on experience.
- Flexible Schedule: Enjoy your weekdays off.
- Remote & On-site Support: Hybrid environment with weekend on-site coverage.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to internal employees via phone, email, and remote desktop during weekend shifts.
- Diagnose and resolve hardware and software issues, including printer failures, network connectivity problems, and application crashes.
- Manage and escalate critical IT incidents to the on-call engineering team when necessary.
- Perform routine server maintenance, patch management, and security updates during low-traffic periods.
- Assist in the setup, configuration, and deployment of new workstations and peripherals.
- Maintain accurate and up-to-date documentation of all technical tickets and resolutions in the Service Desk ticketing system.
Qualifications
- Minimum of 2 years of professional IT support experience, with a preference for weekend support experience.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and common troubleshooting methodologies.
- Familiarity with network protocols (TCP/IP, DNS) and hardware components.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently with minimal supervision during the shift.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.