Job Description
Apex Systems is seeking a highly skilled Night Shift IT Contract Specialist to join a leading technology firm in the heart of Boston, Massachusetts. This is a unique opportunity to provide critical technical support during off-peak hours, ensuring system stability and user satisfaction 24/7.
In this role, you will work in a low-distraction environment, allowing for deep technical work and rapid problem resolution. We are looking for a proactive professional who thrives in a contract capacity and can seamlessly integrate into our client's IT infrastructure.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues.
- Manage and respond to service tickets and support requests in a timely manner.
- Monitor system performance and conduct routine security checks during night hours.
- Collaborate with cross-functional teams to resolve complex technical roadblocks.
- Document all incidents, resolutions, and standard operating procedures.
- Ensure data integrity and system availability for remote and on-site users.
Qualifications
- Minimum of 3 years of experience in IT support, help desk, or technical engineering.
- Must be available to work a night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows and Linux operating systems.
- Experience with remote access tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent written and verbal communication skills.
- CompTIA A+, Network+, or related certifications preferred.