Job Description
We are seeking a highly skilled and proactive IT Support Specialist to join our expanding network of contract professionals in Jacksonville, FL. This is an exceptional opportunity for tech experts who demand flexibility and want to access their earnings daily.
As a member of our team, you will work directly with top-tier clients, providing critical technical infrastructure support. We pride ourselves on connecting talent with opportunities that offer competitive rates and the freedom to manage your career.
Why Choose Us?
- Daily Pay Options: Get paid every day with our instant pay feature.
- Flexible Contracts: Choose projects that fit your schedule.
- Top-Tier Benefits: Access to medical, dental, and vision coverage.
- Professional Growth: Work with leading Fortune 500 companies.
Responsibilities
- Provide Tier 2/3 technical support to end-users via phone, email, and remote desktop.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Configure and troubleshoot mobile devices, printers, and peripheral equipment.
- Manage and maintain Active Directory user accounts and security permissions.
- Document all technical incidents, resolutions, and system changes in the ticketing system.
- Conduct basic training sessions for users on new software applications and security protocols.
Qualifications
- Minimum of 2 years of professional experience in IT Help Desk or Technical Support.
- CompTIA A+ Certification or equivalent technical knowledge is strongly preferred.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work independently in a fast-paced, contract-based environment.