Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Austin's vibrant innovation hub! We're seeking motivated individuals to provide essential technical support to our dynamic clients. This contract role offers hands-on experience with cutting-edge technologies while working with a supportive team dedicated to your professional growth. Perfect for recent graduates or career changers looking to build foundational IT skills in a fast-paced environment.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage ticket queues and document troubleshooting procedures
- Assist with network setup, security configurations, and system maintenance
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex technical projects
- Maintain accurate asset inventory and documentation
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support, etc.)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation for on-site visits
- Familiarity with service desk software (ServiceNow, Jira)