Job Description
Are you a night owl looking for a rewarding technical challenge? Apex Digital Systems is currently seeking a highly skilled Contract Night Shift Technical Support Specialist to join our elite IT operations team in El Paso, TX.
We are looking for a dedicated professional who thrives in a 24/7 operational environment. In this role, you will be the first line of defense for our enterprise clients, ensuring seamless connectivity and resolving critical technical issues when the rest of the world sleeps.
Why Join Us?
- Competitive Compensation: Earn between $22.00 and $28.00 per hour.
- Flexible Scheduling: Enjoy a predictable night shift schedule with no weekend rotations.
- Professional Growth: Gain exposure to enterprise-level infrastructure and support methodologies.
Key Responsibilities:
- Provide advanced Tier 2 technical support to end-users via phone, email, and remote desktop tools during night shifts.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Maintain a high First Contact Resolution (FCR) rate to ensure minimal downtime for our clients.
- Document all technical interactions, resolutions, and troubleshooting steps in the ticketing system (Zendesk/ServiceNow).
- Collaborate with the Day Shift team to ensure seamless handover of critical tickets and pending issues.
- Perform routine system checks and preventative maintenance to ensure system stability.
Qualifications:
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or IT customer service.
- Availability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM) on a contract basis.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
Responsibilities
- Provide advanced Tier 2 technical support to end-users via phone, email, and remote desktop tools during night shifts.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Maintain a high First Contact Resolution (FCR) rate to ensure minimal downtime for our clients.
- Document all technical interactions, resolutions, and troubleshooting steps in the ticketing system (Zendesk/ServiceNow).
- Collaborate with the Day Shift team to ensure seamless handover of critical tickets and pending issues.
- Perform routine system checks and preventative maintenance to ensure system stability.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or IT customer service.
- Availability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM) on a contract basis.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently with minimal supervision.