Job Description
Launch Your Career in Tech with a Premium Contract Opportunity
Apex Technical Solutions is currently seeking a motivated Entry Level Contract IT Support Specialist to join our Boston-based team. We are dedicated to fostering talent and providing a robust environment for professionals to grow their technical expertise while delivering exceptional service to our clients.
In this role, you will serve as the frontline technical resource, assisting clients with hardware and software challenges. This contract position offers a fantastic opportunity to gain hands-on experience in a corporate setting without the long-term commitment, making it perfect for recent graduates or career changers looking to break into the IT industry.
Responsibilities
- Tier 1 Technical Troubleshooting: Diagnose and resolve common hardware and software issues for clients via phone, email, and remote desktop support tools.
- Incident Management: Log, track, and prioritize incoming support tickets using our ticketing system to ensure rapid response times.
- Hardware & Peripheral Setup: Perform configuration, installation, and basic maintenance of laptops, printers, monitors, and network peripherals.
- Software Deployment: Assist in the deployment and patching of operating systems and essential business applications (Microsoft Office, etc.).
- Customer Service Excellence: Communicate complex technical solutions to non-technical users in a clear, concise, and friendly manner.
Qualifications
- Education: High school diploma or GED required; Associate degree or Certificate in Information Technology, Computer Science, or related field preferred.
- Experience: No prior professional IT experience required; relevant internship experience is a significant plus.
- Technical Proficiency: Strong familiarity with Microsoft Windows operating systems and basic understanding of networking concepts (TCP/IP, DNS).
- Communication: Superior verbal and written communication skills with a customer-first approach.
- Problem Solving: Demonstrated ability to troubleshoot problems logically and learn new technologies quickly.