Job Description
Join our dynamic team as a Contract Weekend IT Support Specialist in Charlotte, NC. This high-impact role offers flexible weekend hours (Sat/Sun) while providing critical technical infrastructure support. Ideal for experienced professionals seeking supplemental income with minimal weekday commitments. Enjoy competitive compensation, modern remote collaboration tools, and the opportunity to work with cutting-edge technology in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems during weekend shifts
- Monitor and maintain server infrastructure, cloud platforms, and security protocols
- Collaborate with cross-functional teams to resolve critical system outages
- Document incident reports, resolutions, and technical procedures
- Conduct periodic system audits and performance optimization
- Train end-users on IT policies and best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA Network+ or equivalent certification required
- Strong knowledge of AWS/Azure cloud services and networking protocols
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Excellent problem-solving skills with ability to work independently
- Ability to lift 30lbs for equipment maintenance tasks
- Valid North Carolina driver's license (for occasional site visits)