Job Description
Join TechSolutions Inc. for an exciting contract opportunity as a Night Shift IT Support Specialist in Denver. This role offers competitive compensation and the chance to work with cutting-edge technology while supporting our 24/7 operations. We're seeking a detail-oriented professional who thrives in dynamic environments and values work-life balance through flexible scheduling. Enjoy premium benefits including professional development stipends and remote work options during off-peak hours.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during night shifts
- Monitor and respond to IT service tickets via ticketing system within SLA timeframes
- Perform system maintenance, updates, and security patches during low-activity periods
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with day shift team for seamless handover of ongoing issues
- Conduct user training on IT systems and security protocols
- Manage inventory and procurement of IT assets
Qualifications
- 3+ years of hands-on IT support experience in 24/7 environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, network, and software issues
- Excellent written and verbal communication abilities
- Availability to work 12-hour night shifts (6 PM - 6 AM) for 6-month contract
- Valid Colorado driver's license for occasional on-site visits
- Experience with ticketing systems (ServiceNow, Jira) preferred