Job Description
Join TechSolutions Pro as a Contract Night Shift IT Support Specialist in Jacksonville, FL! We're seeking a dedicated professional to provide critical technical support during overnight hours. This premium contract opportunity offers competitive compensation and a flexible schedule. You'll be the backbone of our 24/7 operations, ensuring seamless system functionality for enterprise clients. If you thrive in dynamic environments and excel at problem-solving, this role is your gateway to high-impact contract work with a leading tech innovator.
Responsibilities
- Provide remote and on-site technical support for servers, networks, and enterprise systems during overnight shifts
- Monitor system health, troubleshoot critical issues, and implement rapid solutions
- Document incident reports, maintenance logs, and knowledge base articles
- Collaborate with global IT teams to resolve cross-functional technical challenges
- Execute scheduled system maintenance, updates, and security protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience with night shift or 24/7 operations
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong diagnostic skills for hardware, software, and network issues
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision
- Valid Florida driver's license for occasional on-site visits