Job Description
We are seeking a highly skilled and reliable Contract IT Support Specialist to join our growing team in Phoenix, Arizona. This role is specifically designed for professionals who thrive in a fast-paced environment and prefer the flexibility of weekend shifts.
Why This Opportunity?
As a contractor, you will enjoy competitive pay rates, comprehensive benefits, and the chance to work with cutting-edge technology. We are looking for a problem-solver who can hit the ground running and provide exceptional technical support to our internal staff and clients.
Key Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming support tickets efficiently within established Service Level Agreements (SLAs).
- Assist with workstation setup, software installations, and printer configuration.
- Perform remote diagnostics and provide step-by-step guidance to users via phone and email.
- Collaborate with the IT team to document technical issues and resolutions in the ticketing system.
- Maintain a clean and organized workspace, ensuring all equipment is secure and operational.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and troubleshooting common software errors.
- Ability to work independently during weekend shifts without direct supervision.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ certification or equivalent technical training is highly preferred.
Ready to advance your career with a top-tier contract opportunity? Apply now!
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming support tickets efficiently within established Service Level Agreements (SLAs).
- Assist with workstation setup, software installations, and printer configuration.
- Perform remote diagnostics and provide step-by-step guidance to users via phone and email.
- Collaborate with the IT team to document technical issues and resolutions in the ticketing system.
- Maintain a clean and organized workspace, ensuring all equipment is secure and operational.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and troubleshooting common software errors.
- Ability to work independently during weekend shifts without direct supervision.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ certification or equivalent technical training is highly preferred.