Job Description
About ApexTech Solutions
We are a leading technology firm driving innovation in the FinTech sector. We are currently seeking a highly skilled Technical Support Specialist to join our elite contract team for our weekend operations. This is an excellent opportunity for professionals seeking flexible, high-impact contract work in the heart of Boston.
Why You'll Love This Role:
- Competitive Pay: Earn between $50 and $75 per hour based on experience.
- Flexible Schedule: Enjoy the freedom of weekend shifts with no early mornings.
- Modern Environment: Work with cutting-edge tools and a collaborative team culture.
Role Overview:
We are looking for a detail-oriented problem-solver to ensure our systems remain operational 24/7. You will be the first line of defense for technical escalations, ensuring minimal downtime for our clients.
Responsibilities
- Monitor system health and performance alerts during weekend shifts.
- Diagnose and resolve complex technical hardware and software issues remotely and on-site.
- Triage incoming support tickets and provide timely, accurate resolutions to end-users.
- Document all incidents, resolutions, and troubleshooting steps in our internal knowledge base.
- Collaborate with the core engineering team to escalate critical bugs or infrastructure gaps.
- Conduct routine security patching and maintenance to ensure system integrity.
- Provide training and guidance to junior staff on weekend rotations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 3 years of experience in technical support or systems administration.
- Strong proficiency in Windows Server, Linux, and virtualization technologies.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Must be available to work a weekend shift (Saturday and Sunday) on a contract basis.
- Strong written and verbal communication skills.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.