Job Description
Join TechSolutions Northwest as a Contract Weekend IT Support Specialist and provide critical technical support during our high-traffic weekend operations. This role offers flexibility while ensuring seamless IT infrastructure for our Seattle-based clients. Work in a dynamic environment where your expertise directly impacts business continuity and user satisfaction.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across multiple systems
- Install, configure, and maintain desktops, laptops, and mobile devices
- Monitor system performance and implement security protocols
- Document technical issues, resolutions, and standard procedures
- Collaborate with weekday teams to ensure consistent service delivery
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for network connectivity issues
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 8 AM - 6 PM)
- Valid Washington State driver's license for occasional on-site visits