Job Description
We are looking for a dedicated IT Support Specialist to join our team for a contract position focused on weekend operations. This is an excellent opportunity for a tech-savvy professional to secure a stable schedule while utilizing their expertise in a dynamic environment.
Role Overview
As a Weekend IT Support Specialist, you will be the first point of contact for technical assistance, ensuring that our systems run smoothly during off-hours. You will play a crucial role in maintaining uptime and providing exceptional service to our clients in the Washington D.C. area.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage user accounts, permissions, and Active Directory configurations.
- Perform routine system backups, updates, and security patches during off-peak hours.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Maintain accurate and up-to-date records of all support tickets and incidents.
- Collaborate with the core IT team to resolve escalated technical problems.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Familiarity with Windows 10/11, Microsoft Office Suite, and Active Directory.
- Strong problem-solving skills with the ability to troubleshoot independently.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Excellent communication skills, both verbal and written.