Job Description
Are you a dedicated IT professional looking for a flexible contract opportunity? Apex Digital Solutions is seeking a skilled Contract IT Support Specialist to join our team in the heart of Silicon Valley. This is a weekend-focused role offering competitive pay and the chance to work with cutting-edge technology in a fast-paced environment.
We are looking for a proactive problem-solver to ensure our systems run smoothly during off-hours. If you thrive in a contract role and have a passion for helping users, we want to hear from you.
Responsibilities
- Provide tier 2 technical support for hardware, software, and network issues during weekend operations.
- Manage and troubleshoot Windows 10/11 environments and Microsoft Office 365 applications.
- Perform routine system maintenance and security patching outside of business hours.
- Assist in asset management and inventory tracking for on-site equipment.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Respond to urgent support tickets via phone and email within agreed SLA windows.
- Collaborate with the on-site team during shift handovers to ensure continuity.
Qualifications
- Minimum of 2 years of IT support experience in a professional setting.
- Strong knowledge of Windows OS, Active Directory, and TCP/IP networking.
- Ability to work flexible weekend shifts (e.g., Saturday and Sunday) and occasional on-call rotations.
- Excellent communication and customer service skills to assist non-technical users.
- CompTIA A+ or equivalent technical certification is a plus.
- High school diploma or equivalent; Associate degree in Computer Science preferred.