Job Description
Join our elite IT support team for a high-impact weekend contract position in the heart of Washington DC. We're seeking a skilled professional to deliver exceptional technical support during critical weekend operations. This contract offers flexible scheduling while maintaining enterprise-level service standards for our government and corporate clients.
Enjoy competitive compensation, professional development opportunities, and the chance to work with cutting-edge technology in a dynamic environment. Perfect for candidates seeking weekend flexibility without sacrificing career growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems during weekend shifts
- Manage incident tickets using ServiceNow with strict SLA adherence
- Deploy and configure Windows 10/11 endpoints and cloud infrastructure
- Collaborate with cross-functional teams during system outages and upgrades
- Document technical procedures and create knowledge base articles
- Conduct periodic system health checks and preventative maintenance
- Support cybersecurity protocols and compliance requirements
Qualifications
- 3+ years of enterprise IT support experience with weekend availability
- CompTIA Network+ or equivalent certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently with minimal supervision
- Valid US government security clearance or ability to obtain
- Strong written and verbal communication skills