Job Description
Join our dynamic team as a Weekend IT Support Specialist at TechFlow Solutions! We're seeking a tech-savvy professional to provide critical IT infrastructure support during our high-traffic weekend operations. This contract role offers flexibility while working in San Francisco's vibrant tech hub. You'll ensure seamless system performance for our global clients while enjoying competitive compensation and a collaborative remote work environment.
Responsibilities
- Provide remote and on-site IT support for hardware, software, and network issues
- Monitor and maintain server infrastructure during weekend operations
- Resolve escalated technical tickets with SLA adherence
- Document all incidents, resolutions, and system changes
- Collaborate with cross-functional teams on weekend deployments
- Conduct system backups and security audits
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CCNA or CompTIA Network+ certification required
- Strong troubleshooting skills for cloud infrastructure (AWS/Azure)
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to work independently during off-hours
- Excellent communication and customer service skills
- CompTIA Security+ preferred
- Valid California driver's license for on-site visits