Job Description
Join our dynamic team as a Weekend Shift Contract IT Support Specialist in Seattle! This premium opportunity offers flexible weekend hours while delivering exceptional technical support to our clients. You'll be instrumental in maintaining seamless operations during high-demand periods, with competitive compensation and a collaborative environment. Perfect for tech professionals seeking work-life balance without sacrificing career growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Manage helpdesk tickets with 24-hour SLA response
- Deploy and configure IT infrastructure (networking, cloud services)
- Document incidents and maintain knowledge base articles
- Collaborate with cross-functional teams during system outages
- Conduct periodic system audits and security assessments
- Train end-users on new technologies and protocols
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications
- Experience with ServiceNow and ticketing systems
- Strong troubleshooting skills for network connectivity issues
- Weekend availability (Sat-Sun, 8am-6pm)
- Proficiency in cloud platforms (AWS/Azure)
- Excellent written and verbal communication skills