Job Description
We are seeking a highly organized and proactive Weekend Operations Specialist to join our contract team in Washington, DC. In this role, you will be responsible for maintaining the integrity of our operational workflows during non-standard hours. This is an excellent opportunity for experienced professionals seeking a structured weekend schedule with competitive compensation.
Why Join Us?
- Competitive hourly rate commensurate with experience.
- Structured weekend shift (Saturday & Sunday).
- Remote-first flexibility with on-site collaboration in DC.
The Role:
You will act as the first point of escalation for critical system issues, ensuring business continuity and data accuracy while the rest of the office is offline.
Responsibilities
- Monitor and troubleshoot critical IT infrastructure and operational systems during weekend hours.
- Resolve escalated technical support tickets and service requests within established SLAs.
- Perform routine data entry, system backups, and security audits to ensure data integrity.
- Document all incidents, resolutions, and system changes in the centralized knowledge base.
- Collaborate with the Monday-Friday operations team to transition tasks seamlessly.
- Conduct quality assurance checks on weekly reports and deliverables.
- Respond to urgent communications and maintain clear status updates during the shift.
Qualifications
- Must be eligible to work as a contractor in the United States (Citizenship or Green Card required).
- Minimum of 3 years of experience in IT support, operations, or a related technical field.
- Demonstrated availability to work weekends (Saturday and Sunday) on a recurring basis.
- Strong problem-solving skills with the ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills.
- Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.