Job Description
Join TechFlow Solutions as a Weekend Contract IT Support Specialist and provide critical technical assistance during high-demand weekend shifts. This role offers flexible scheduling while maintaining premium service standards for our Philadelphia-based enterprise clients. You'll be the frontline hero resolving complex technical issues and ensuring seamless IT operations during peak business hours.
Responsibilities
- Deliver remote and on-site technical support for hardware, software, and network systems
- Manage ticket queues and prioritize critical weekend IT incidents
- Install, configure, and troubleshoot Windows/macOS environments
- Document technical procedures and create detailed incident reports
- Collaborate with weekday teams for seamless handovers
- Conduct system health checks and preventative maintenance
- Train end-users on security protocols and best practices
Qualifications
- 3+ years of IT support experience with weekend shift exposure
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN, and cloud services (AWS/Azure)
- Strong diagnostic skills for Windows/macOS/Linux environments
- Exceptional customer service with conflict resolution abilities
- Valid driver's license for on-site client visits
- Ability to work independently with minimal supervision
- Experience with ITSM tools (ServiceNow, Jira)