Job Description
Join our dynamic team as a Weekend IT Support Specialist! We're seeking a tech-savvy professional to provide critical IT infrastructure support during weekend shifts. This contract role offers flexibility while working on cutting-edge projects in San Jose's thriving tech hub. You'll be instrumental in maintaining seamless operations for our clients, ensuring optimal system performance and user satisfaction.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Monitor and maintain server infrastructure during weekend coverage
- Document incidents, resolutions, and system configurations
- Collaborate with weekday IT teams for seamless handover
- Conduct scheduled system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of cloud services (AWS/Azure) and networking fundamentals
- Ability to work independently with minimal supervision
- Excellent troubleshooting and customer service skills
- Weekend availability (Saturday/Sunday, 8 AM - 5 PM)
- Valid California driver's license for occasional on-site visits