Job Description
Join our dynamic IT team as a Weekend IT Support Specialist in the heart of New York City. This contract role offers flexible weekend shifts while providing critical technical support to our corporate clients. You'll be the frontline hero resolving complex technical challenges in a fast-paced environment. Enjoy competitive compensation, remote-friendly setup, and the opportunity to work with cutting-edge technology. Perfect for tech professionals seeking weekend flexibility without sacrificing career growth.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage and troubleshoot Windows/macOS systems and enterprise applications
- Assist with network configurations and security protocols
- Document incident reports and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct system upgrades and patch management
- Deliver exceptional customer service with SLA adherence
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/network issues
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Excellent communication and customer service skills
- Weekend availability (Saturday/Sunday 8AM-4PM)