Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and elevate your career in Phoenix's thriving tech scene! This contract opportunity offers premium compensation for weekend shifts while supporting cutting-edge enterprise systems. Enjoy flexible scheduling, competitive pay, and the chance to work with Fortune 500 clients in Arizona's capital.
As a key member of our dynamic team, you'll deliver exceptional technical support during critical weekend operations. This role combines hands-on problem-solving with client-facing excellence, perfect for IT professionals seeking impactful weekend work without weekday commitments.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems during weekend shifts
- Resolve network, security, and infrastructure issues with minimal supervision
- Document all IT incidents and resolutions in ServiceNow ticketing system
- Execute scheduled system maintenance and security patch deployments
- Collaborate with on-call engineers for complex escalations
- Conduct user training for weekend system access protocols
- Maintain 99.9% system uptime during weekend operations
Qualifications
- 3+ years of enterprise IT support experience with weekend/shift work
- CompTIA Security+ or AWS Certified Cloud Practitioner required
- Expertise in Windows Server 2019/2022 and Active Directory
- Strong troubleshooting skills for Cisco networking and VMware environments
- Ability to work independently with minimal weekday oversight
- Valid Arizona driver's license for occasional on-site visits
- Experience with ServiceNow ticketing and ITIL processes