Job Description
Join our dynamic team as a Weekend IT Support Specialist! We're seeking a tech-savvy professional to provide critical support during high-traffic weekend hours. This contract role offers competitive compensation and the opportunity to work with cutting-edge technology while maintaining optimal system performance for our San Jose-based operations.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Monitor and maintain server infrastructure during weekend shifts
- Troubleshoot and resolve escalated IT tickets within SLA timeframe
- Implement security protocols and system updates during low-traffic periods
- Document all technical activities and create detailed incident reports
- Collaborate with weekday teams for seamless handover of ongoing issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, network, and application issues
- Ability to work independently and make critical decisions during off-hours
- Excellent communication skills with both technical and non-technical stakeholders