Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist in Charlotte! We're seeking a tech-savvy professional to provide critical IT infrastructure support during weekend shifts. This contract role offers flexibility while maintaining competitive compensation and opportunities for skill development. You'll be the backbone of our weekend operations, ensuring seamless technology solutions for our corporate clients.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Monitor and maintain server infrastructure during weekend operations
- Document incident reports and resolution procedures
- Collaborate with on-call engineers for complex system escalations
- Conduct routine system backups and security patch implementations
- Support cloud-based services and virtual environments
- Deliver exceptional customer service via phone, chat, and remote support
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Strong troubleshooting skills for hardware/network issues
- Experience with ticketing systems (ServiceNow/Jira)
- Weekend availability (Saturday/Sunday, 8 AM - 8 PM)
- Knowledge of Azure or AWS cloud platforms
- Ability to work independently in a remote contract role
- Valid NC driver's license for occasional on-site visits