Job Description
Are you a tech-savvy problem solver looking for a flexible, high-impact role? CyberCore Systems is seeking a dedicated Weekend IT Support Specialist to join our growing contract team in Los Angeles, CA.
As a key member of our IT department, you will ensure our infrastructure remains robust and our employees are productive during the weekend shift. This is a fantastic opportunity for tech professionals to work in a dynamic environment without the constraints of a standard Monday-Friday schedule.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets within established SLA windows.
- Perform regular system maintenance, patching, and security updates for workstations and servers.
- Assist with onsite IT support for corporate events and special projects as needed.
- Document all technical interactions and resolutions in the ticketing system.
- Ensure strict adherence to data security protocols and company IT policies.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, Active Directory, and remote access tools (VPN).
- CompTIA A+ or higher certification preferred.
- Must be available to work exclusively on weekends (Saturday & Sunday).
- Excellent communication skills and a customer-centric attitude.