Job Description
Join TechSolve Inc. as a Weekend IT Support Specialist and be the backbone of our weekend operations! We're seeking a tech-savvy professional to deliver exceptional remote and on-site support during weekend shifts in El Paso. This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in a dynamic environment. Ideal for candidates seeking supplemental income or work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve system outages within SLA
- Deploy and configure workstations, servers, and cloud infrastructure
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on weekend IT projects
- Conduct system backups and security audits during off-peak hours
- Train end-users on new technology implementations
Qualifications
- 3+ years in IT support with weekend shift experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows Server, Active Directory, and Azure
- Strong troubleshooting skills for endpoint and network issues
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently with minimal supervision
- Valid Texas driver's license (for on-site visits)
- Spanish language proficiency preferred