Job Description
Join InnovateTech Solutions as a Weekend IT Support Specialist in Charlotte! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients during weekend shifts. This contract role offers flexible hours while working on cutting-edge projects with a dynamic team. Enjoy competitive compensation, professional growth opportunities, and the chance to make an impact in a thriving tech hub.
Why You'll Love This Role: Flexible weekend schedule, remote-first environment, exposure to enterprise-level systems, and potential for contract extensions. Perfect for tech professionals seeking supplemental income or project-based work.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Diagnose and resolve complex IT problems across Windows, macOS, and cloud platforms
- Document all support interactions and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to implement weekend-specific IT projects
- Conduct system maintenance and security updates during off-peak hours
- Train clients on new technologies and best practices
- Escalate critical issues to senior engineers with clear documentation
Qualifications
- 3+ years of hands-on IT support experience with enterprise systems
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in remote support tools (e.g., TeamViewer, AnyDesk, Zendesk)
- Strong troubleshooting skills across Windows 10/11 and macOS environments
- Excellent written and verbal communication abilities
- Availability to work Saturday/Sunday shifts (6 AM - 6 PM ET)
- Experience with cloud platforms (AWS, Azure, or GCP) preferred
- Ability to work independently with minimal supervision