Job Description
Join TechFlow Solutions as a Weekend IT Support Specialist and provide critical technical support during high-demand weekend shifts. This contract position offers flexible hours while maintaining high service standards for our Jacksonville-based clients. You'll be the go-to expert for resolving complex IT issues, ensuring seamless operations during off-peak hours. If you're a tech-savvy professional seeking a weekend-focused role with competitive compensation, apply today to start your contract assignment!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients during weekend shifts
- Implement network security protocols and system updates after business hours
- Provide remote and on-site technical support via ticketing systems
- Document incident reports and maintain accurate technical documentation
- Collaborate with weekday IT teams for seamless handovers
- Perform system backups and data recovery procedures
- Conduct user training for weekend staff on new technologies
Qualifications
- 3+ years of IT support experience with weekend/shift work exposure
- CompTIA A+/Network+ certifications or equivalent technical training
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, network, and software issues
- Excellent communication abilities with non-technical stakeholders
- Valid Florida driver's license for occasional on-site visits
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision