Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and be the backbone of our client's operations during critical off-hours. This contract role offers flexible weekend shifts while delivering premium technical support to Boston's top-tier financial institutions. You'll leverage cutting-edge tools to maintain system integrity, troubleshoot complex issues, and ensure seamless user experiences—all while enjoying competitive compensation and a dynamic work environment.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, network infrastructure, and cloud platforms
- Monitor and resolve system alerts, outages, and security incidents during weekend shifts
- Deploy and configure hardware/software solutions across diverse client environments
- Document incidents, resolutions, and standard operating procedures in ticketing systems
- Collaborate with on-call engineers during escalated incidents
- Conduct proactive system maintenance and patch deployments
- Deliver exceptional customer service to executive-level stakeholders
Qualifications
- 3+ years of enterprise IT support experience with Windows Server 2019+ and Active Directory
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP) and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Weekend shift availability (Saturday/Sunday, 6am-6pm)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ITSM tools (ServiceNow, Jira) and monitoring platforms
- Excellent problem-solving skills with ability to work independently