Job Description
Join TechFlow Solutions as a Weekend IT Support Specialist and become the backbone of our weekend operations! We're seeking a tech-savvy professional to provide exceptional remote and on-site support during Saturday-Sunday shifts. This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in Austin's vibrant tech scene. Perfect for candidates seeking weekend-only flexibility while maintaining high-level technical expertise.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage service tickets via JIRA and maintain documentation in Confluence
- Deploy and configure Windows/macOS systems with zero-touch automation
- Conduct cybersecurity audits and implement security protocols
- Collaborate with on-call engineers for complex incident resolution
- Support cloud infrastructure (AWS/Azure) and SaaS applications
- Train end-users on new systems and security best practices
Qualifications
- 3+ years of IT support experience with weekend shift flexibility
- CompTIA Security+ or equivalent certification required
- Expertise in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for network infrastructure (Cisco/Juniper)
- Experience with ticketing systems and ITIL processes
- Austin-based with reliable transportation for on-site calls
- Ability to work independently with minimal weekend supervision
- Proficiency in English and Spanish preferred