Job Description
Join our dynamic team as a Weekend IT Support Specialist in Phoenix! This contract role offers flexibility with weekend shifts while providing critical technical support to our clients. You'll be the go-to expert for resolving hardware/software issues, ensuring seamless operations, and delivering exceptional customer service. Perfect for tech professionals seeking work-life balance with competitive compensation.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for enterprise clients
- Install, configure, and maintain network equipment and peripherals
- Document all troubleshooting steps and solutions in ticketing systems
- Collaborate with IT team to implement security protocols
- Train end-users on new software and system updates
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience with weekend/holiday shift availability
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for Windows/macOS and mobile devices
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance
- Valid Arizona driver's license for occasional client site visits