Job Description
Join our dynamic team as a Weekend IT Support Specialist! We're seeking a tech-savvy professional to provide critical support during high-traffic weekend shifts. This contract role offers flexible weekend hours (Saturday/Sunday) while maintaining competitive compensation in Denver's thriving tech sector. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. Perfect for candidates seeking work-life balance without sacrificing professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, chat, and remote access
- Deploy and configure IT infrastructure including servers, networks, and cloud services
- Monitor system performance and troubleshoot security incidents during weekend shifts
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with weekday teams for seamless handover and escalation protocols
- Conduct periodic system audits and preventative maintenance
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent practical experience
- Strong proficiency in cloud platforms (AWS/Azure) and SaaS applications
- Ability to work independently during weekend shifts with minimal supervision
- Excellent problem-solving skills and customer service orientation
- Valid Colorado driver's license and reliable transportation