Job Description
Are you looking for a high-impact opportunity with flexible weekend hours in Dallas, Texas?
Apex Systems is currently seeking a skilled and dedicated Weekend Contract Technician to join our esteemed client’s IT support team. This role offers the perfect balance of professional growth and work-life flexibility, allowing you to earn a competitive hourly rate while enjoying your weekends free.
In this position, you will be the first point of contact for technical escalations, ensuring business continuity over the weekend. You will work in a fast-paced, modern environment where your technical expertise will directly impact employee productivity and satisfaction.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote desktop.
- Manage and resolve incoming help desk tickets and service requests within defined SLAs.
- On-site presence required to assist with equipment setups, repairs, and printer maintenance.
- Document all technical interactions accurately in the ticketing system for audit and knowledge base purposes.
- Collaborate with the Monday-Friday support team to hand off unresolved issues and share critical updates.
- Ensure data security and compliance with company protocols during all technical interventions.
- Conduct basic training for end-users on new software installations or system updates.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum 1-2 years of experience in IT support, Help Desk, or technical troubleshooting.
- Strict availability required for weekends (Saturday and Sunday) and occasional holidays.
- Strong problem-solving skills with the ability to diagnose and resolve complex technical issues quickly.
- Excellent written and verbal communication skills to explain technical concepts to non-technical users.
- Proficiency in Microsoft Office Suite and familiarity with remote access tools (e.g., TeamViewer, AnyDesk).
- Valid driver’s license and reliable transportation for occasional on-site travel.