Job Description
Join our dynamic team as a Temporary Part-Time Customer Service Representative in Philadelphia! This role offers flexible hours and competitive pay while supporting our clients' diverse needs. Perfect for students, professionals seeking supplemental income, or those exploring career transitions. Enjoy a supportive environment with opportunities for skill development and networking.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with exceptional professionalism
- Resolve customer inquiries regarding products/services with empathy and accuracy
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and data security protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal/written communication and problem-solving skills
- Ability to work independently and in team settings
- Flexibility to work evenings/weekends (15-25 hours/week)
- Reliable transportation to downtown Philadelphia location