Job Description
Join our dynamic team as a Contract Customer Service Specialist in Indianapolis! No prior experience required – we provide comprehensive training to launch your career. This 3-month contract offers flexible scheduling and the chance to build valuable professional skills while serving diverse clients in a supportive environment. Perfect for students, career changers, or those seeking flexible work arrangements.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Update and maintain customer records in CRM systems
- Collaborate with support teams to resolve complex issues
- Document interactions and escalate critical concerns
- Adhere to company protocols and service standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer proficiency with Microsoft Office Suite
- Strong verbal communication skills
- Ability to work independently and manage time
- Customer-focused mindset and problem-solving attitude
- Reliable transportation to downtown Indianapolis location