Job Description
Join Seattle's fastest-growing tech startup as an Entry-Level Customer Support Specialist! No experience necessary—comprehensive training provided. This 6-month contract role offers flexible remote work with optional in-office collaboration in downtown Seattle. Help shape our customer experience while building foundational career skills in a dynamic environment.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with exceptional professionalism
- Document interactions and resolve tickets using our CRM system
- Collaborate with senior team members to troubleshoot complex issues
- Contribute to process improvements and knowledge base updates
- Participate in daily stand-ups and skill-building workshops
- Maintain high customer satisfaction scores and response time metrics
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Comfortable learning new technologies quickly
- Ability to work independently with minimal supervision
- Empathetic approach to customer problem-solving
- Basic computer proficiency with willingness to master new tools
- Reliable internet connection for remote work