Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Philadelphia's thriving business district! No prior experience required – we provide comprehensive training to set you up for success. This contract role offers flexible hours and the opportunity to develop essential skills while supporting Fortune 500 clients. Perfect for recent graduates or career changers seeking hands-on experience in a fast-paced environment.
What We Offer:
• Paid training program
• Flexible contract schedule
• Career advancement opportunities
• Collaborative team culture
• Competitive hourly compensation
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Resolve basic customer concerns using established protocols
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance product knowledge
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office suite)
- Ability to work independently and in team settings
- Flexible schedule availability (weekends/evenings as needed)
- No prior experience necessary – training provided
- Positive attitude and willingness to learn